Customer HelpIf you've already purchased a test, track it below or use our Help Centre to ask your questions.
Where's my test?
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Can I complete a blood test on a child?
Will medication affect my test results in any way?
Can you test for coeliac disease?
What's the best blood test for me?
Does it hurt to take a blood test?
Can I complete a hair test on a child?
How do I take a hair sample?
My hair is dyed, permed or treated; will this affect the result?
My hair is very short, or I am bald. Can I still complete the tests?
Is there anything additional to pay?
What health tests do you offer?
Although the products can vary for different regions, we currently have an extensive range on offer. We have blood allergy and intolerance testing, hair sensitivity testing, urine sample liver function testing, vitamin D at-home blood testing, urine kidney testing and many more.
Do I need to visit a health practice for this testing?
No, all of our health tests come with complete instructions so you can complete the tests at home quickly and easily. This means you can get a faster result with minimal fuss! Why not complete regular testing to understand your health entirely.
Are your health tests scientifically validated?
Yes, all the health tests we offer on our site are scientifically validated, easy-to-use, and delivered to your front door.
How often should I complete a health test?
We recommend to our clients to complete health tests once or twice a year, as they are the fastest way to get easy-to-understand results that you can act on. Completing them frequently means you always understand how your health is doing and can amend your diet and lifestyle if things are not improving.
How do I order a test?
Where are my results?
What if I'm not satisfied?
Where are the samples tested?
Can I get the results on my app?
While we aim to answer all your questions in our FAQs, we understand there may be questions that we have not yet been asked. If you have not found the answer to your question, please submit your question below and this will be added to our ever-growing database of FAQs.
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Find a happier, healthier you, today. For over 13 years we’ve helped 450,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care and a Trusted Shops guarantee.