FAQ'sOur frequently asked questions database.
Coronavirus: Covid-19 & Allergy Test
Is it safe for me to take one of your allergy and intolerance tests?
Absolutely. We’re cleaning our facilities regularly, particularly our labs. Our Technicians and staff are adhering to the strictest standards of hygiene, cleaning hands on a regular basis and making constant use of hand sanitising stations located throughout the building. The only physical thing we send to you are blood testing kits which are handled with the strictest of hygiene controls. Your results are sent via email so nothing further will be physically sent from our building.
Can I take a test if I have tested positive for or suspect I have Covid-19?
As with any infectious disease, we ask that you do not submit samples while still infected. In this particular case, we ask that you complete the recommended isolation period before submitting your sample for testing.
Will the ongoing pandemic affect the time it takes me to receive my results?
There may be a small delay in the time it takes us to process samples, but currently we still expect to be able to deliver results within the 3 days we advise in normal circumstances.
Will my results be affected if I have an undiagnosed case of Covid-19?
Covid-19 has no effect on your results. You can still be confident in the continued accuracy of the results your receive.
Can I Still Contact Allergy Test?
Yes, you can still contact us via LiveChat on our website or via email at [email protected], To prevent potential spread within the business which could impact our ability to operate, our customer service team are working from home and will endeavour to respond to your as soon as possible.
hair Sample Testing
How much should postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using the correct postage amount. Please find a suitable posting solution. For more information please visit our International Service page.
How does your test compare to the blood test?
Our tests are less invasive and considerably cheaper when compared to blood tests. With blood testing, your last meal can affect the results; however with hair testing the information is stored for a longer period and reflects a larger time frame. Remember we offer an 100% refund policy if not fully satisfied with your results, so you cannot lose (see T&C's).
My hair is dyed, will this affect the result?
How do I take a hair sample?
What's included in my test?
What if i'm not satisfied?
We pride ourselves on our 99.6% customers satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or live chat as soon as possible in order to assist you in resolving any issues.
My hair is very short, can you still complete the tests?
How much hair do I have to provide?
I have not purchase from the internet before, how can I be certain you will complete the test?
Why are your prices so low?
Is there anything additional to pay?
Can you complete the test on animals?
Where are the tests processed?
All tests are processed at our testing facility in the UK. Once the hair sample has been received at our testing facility you will receive your results within 7-10 working days. The full process can take up to 21 days.
How do I order intolerance testing from you?
Tests can be ordered online through this website using our secure checkout. If you have any questions please don’t hesitate to contact us via our live chat 24 hours a day Monday-Friday.
Can you do a test on my child?
What if no intolerances show up on my results?
Although this is very unlikely, occasionally a sample will show you have no high level intolerances. This means that you are not suffering with food or non food intolerances, but you could benefit from a Toxic Metal or Nutritional test.
What is Bioresonance?
Bioresonance therapy is a complimentary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use in over 26 different countries
What machinery tests my sample?
What accreditation does your equipment have?
Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC
Where are the tests completed?
How long have you been offering this service?
Where is the test recognised?
For a full list please see our International Service page, with more countries added every year. Our tests are available directly through our websites and as part of the regular complementary medical diagnosis for over 131 Doctors and practitioners Worldwide.
Blood Sample Testing
How do I take my blood sample?
How long should I leave my blood sample to dry for?
To ensure your results are accurate, your blood sample needs to be completely dry before packaging. If stored in a cool, dry place, it will be ready to be folded after approximately 5 hours. We do not recommend speeding the drying process through any other means.
Does it hurt to take a blood test?
We provide you with two FDA approved lancets, which are designed to give you a very small prick to start the blood flow. It’s exactly the same as a pin prick and if administered correctly, will not hurt.
What should I do if my blood clots too quickly?
We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood onto the card.
What happens if I don't fill all five spots?
Click on the LiveChat button on our website (open Monday to Friday, 24 hours a day) and we will arrange for new lancets and a new card to be sent immediately. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test
Can I complete a blood or hair test on my child?
To offer accurate testing, we do not test children under the age of 5. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.
Can you complete the test on animals?
Unfortunately, we cannot carry out our blood tests on animals due to the different types of antibodies and risk of lab contamination.
Can you take the blood test if you have a blood born disease like HIV or hepatitis?
Unfortunately we cannot accept blood samples that have any viruses.
Can the blood or hair test be carried out if you're pregnant?
You can do still complete a hair test, however for accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after child birth.
Will medication affect my test results in anyway?
Unfortunately, as there is a large variety in medication it may affect your samples. Antihistamines have been shown to have an affect on results, we advise stopping antihistamine use for 3-5 days before taking your sample. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday
Can you test for coeliac disease?
We do not test for coeliac disease, however we can test for gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your Practitioner
Can I find out if I have coeliac disease with one of your tests?
A reaction to gluten or wheat in our tests does NOT show the presence of coeliac disease. In order to test for coeliac disease you should speak to your GP. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).
Where are the samples tested?
Both the blood and hair samples are tested at our centre based in UK. Once the sample has been received at our testing facility you will receive your results within 7-10 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.
My results don't show any intolerances or allergies yet I have uncomfortable symptoms, how can these results be correct?
In the unlikely occurrence of zero results on your allergy and intolerance test, we would recommend speaking visiting your GP to help you understand your symptoms and their root cause.
ALLERGY & INTOLERANCE
Our most accurate home-to-lab allergy and intolerance test from a small finger-prick blood testing kit delivered to your door.
Send us a small hair sample and within 7 working days, you'll have your comprehensive report identifying trigger items.
Simple tests for understanding your body quickly with these concise tests. Knowledge is power with these easy to use tests.
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